Stapleford GP Practise Among Best In Country, Rules Inspectors
An ‘outstanding’ Nottinghamshire GP practice was given the highest possible rating by watchdogs – while it was being rebuilt.
The Hickings Lane Medical Centre in Stapleford was inspected by the Care Quality Commission earlier this year and is now fifth among 12 GP practices in the area to be awarded its highest rating.
The surgery was judged ‘outstanding’ overall as well as its responsiveness and management, while it was rated good for its safety and level of care.
Inspectors found that more than 90 per cent of patients said it was good while 88 per cent said they would recommend it to someone who had just moved to the area – ahead of both local and national averages.
The watchdog said patients it spoke to were “very positive” about getting urgent and routine appointments.
It also said Hickings Lane offered services that took pressure off hospitals. In one example, it said patients were able to get dermatology scans which could have required specialist assessment elsewhere.
The inspection took place while the practice was undergoing a £750,000 revamp to build new consultation suites and provide additional capacity for new patients.
Chief inspector professor Steve Field said: “Feedback from stakeholders and patients about their care, and interactions with all practice staff, was consistently and strongly positive. Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
“The practice had good facilities and was well equipped to treat patients and meet their needs.”
Hickings Lane GP Dr John Doddy said it had been the little things that made his practice stand out.
He said: “I think it starts the moment you walk in through the door and you’ve got receptionists who recognise you, know you by your first name and have a smile on their face and you enjoy going there as well.
“It starts with the availability of appointments. We invested £750,000 into new buildings, it’s due to the doctors, due to the nurses, due to the follow-up appointments, it’s about doing the little extras.”
The practice is one of 12 which is overseen by the Nottingham West Clinical Commissioning Group, a local body that manages funding in areas including Stapleford and Beeston.
Nottingham West now has five GP practices out of 12 under its umbrella that have been rated outstanding by the CQC.
A spokesman said: “We’re absolutely delighted. It’s a significant achievement for the practices.
“They have been working together in helping eachother and learning from eachother’s experience of the CQC process.
“It’s a credit to John Doddy and all the practice team.”