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Know the facts. Stop the fraud.

20th October 2014 Help & Advice Tags: , , 0 Comments


Keeping your money safe is your bank’s number one priority. That’s why they’ve set up secure procedures to protect you from fraudsters. But these criminals are often sophisticated and their techniques are constantly changing. One such ploy is to pretend they work for the police or your bank.

Dangerous though this is, there are tell-tale requests a fraudster may make that your bank NEVER will. Knowing what these are can ensure you don’t fall victim to such as an attack.

camera8 Things your Bank will never ask you to do…

  • Call or email to ask you for your full PIN number or any online banking passwords
  • Send someone to your home to collect cash, bank cards or anything else
  • Ask you to email or text personal or banking information
  • Send an email with a link to a page which asks you to enter your online banking log-in details
  • Ask you to authorise the transfer of funds to a new account or hand over cash
  • Call to advise you to buy  diamonds or land or other commodities
  • Ask you to carry out a test transaction online
  • Provide banking services through any mobile apps other than the bank’s official apps



If you suspect you’ve become a victim of fraud

  • Stop sending money. Tell your bank immediately using the number on their website or other communications.
  • Report the fraud to the police through Action Fraud either via the website or by calling 0300 123 2040 (textphone 0300 123 2050).
  • If you are the victim of ‘share’ investment fraud, you should also report it to the Financial Conduct Authority consumer helpline on 0800 111 6768 (freephone).
  • Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.


* Know Fraud is a trademark of the National Fraud Intelligence Bureau, which is part of the City of London Police


Know Fraud No Fraud Leaflet

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