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HS2 Residents Charter and Commissioner

16th January 2015 Help & Advice Tags: , , 0 Comments

Today, HS2 has launched our Residents’ Charter, to help ensure that residents are treated in a fair, clear, competent and reasonable manner.

 

The charter, which can be viewed here, sets the standards that HS2 will aim to meet when communicating with people who apply to the property schemes available for each phase of the route.

 

For Phase Two, there is currently one scheme available: the Phase Two Exceptional Hardship Scheme (Phase Two EHS). Property owners living along the Phase Two route who are in a situation of exceptional hardship and have an urgent need to sell, but have not been able to do so, except at a substantially reduced price because of the railway, can apply to the Exceptional Hardship Scheme, details of which can be found here.

 

A Residents’ Commissioner, Deborah Fazan, has also been appointed to ensure that HS2 Ltd meets its commitment to the communication standards and personal support set out in the new charter.

 

Update on Phase One

Also this morning the Secretary of State for Transport, Patrick McLoughlin, announced a package of compensation and assistance for property owners along the Phase One (the London to West Midlands section) of HS2. The announcement follows a public consultation on two additional schemes that ran from July to September 2014. Details of all the property schemes that are and will be available for Phase One can be found here.

 

It is important to note that Phase One is at a more advanced stage than the Phase Two (the section from the West Midlands to Leeds, Manchester and beyond), and that there will be a separate consultation on Phase Two  property schemes in due course.

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