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Important information about changes to UK call charges

30th June 2015 Help & Advice Tags: 0 Comments

Just to let you know that Ofcom, the communications regulator, is introducing a new initiative called UK Calling.

It is designed to help make it easier to understand how much it costs per call to call 08, 09 and 118 telephone numbers (also known as ‘service numbers’) and comes into effect from 1st July 2015

The changes are detailed below:-  

1. It will now be free to call 0800 or 0808 from mobiles. These telephone numbers are already free to call from UK residential landline phones 

2. The cost of calling 084, 087, 09 and 118 numbers will be broken down into two parts:-   

Part 1: An access charge

Your phone service provider decides how much this charge will be and will tell you this.    

Part 2: A service charge

This is what we charge you for these calls (per minute). Our service charge for calls to 0845 and 0870 numbers will be 3p per minute, and calls to 0843/0844 numbers will be 7p per minute, plus your phone company’s access charge. 

To find out more about this initiative go to

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