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Support for individuals and the community

20th March 2020 Broxtowe Borough Council, Coronavirus Information, Help & Advice Tags: 0 Comments

Information about support for individuals, as well as the support available in the community.

What the Council is doing to support vulnerable people in the community

Many residents who are required to self-isolate will be receiving support from family, friends, and neighbours. This is to be encouraged and should be the first option where possible to enable the most vulnerable to get the support they need, as quickly as possible.

The Council is working with trusted partners and the local community to signpost people to the help they might need, particularly if they are vulnerable or self-isolating. You can see a list below of these partners, which we will continue to add to as the situation develops.

We are also pro-actively contacting residents that we are aware of who fall into the vulnerable category. now may be vulnerable.

Many mutual aid groups have been set up in the local community, which is great to see. You can see a list of those that we are aware of below, along with some guidance on protecting yourself from scams and fraudsters who may take the current situation as an opportunity to target vulnerable people.


Support agencies and partners

Middle Street Resource Centre (MSRC)

Closed to the public from Monday 23rd March 2020 but providing telephone support and signposting for people experiencing Mental Health issues.

Monday to Friday, 10.00am until 3.00pm.

Call 0115 925 2516 or visit the Middle Street Resource Centre website (Opens in a new window)

Hope Nottingham

Community support centre working in partnership with many local agencies and supporting food banks.

Call 0303 040 1110 or visit the Hope Nottingham website (Opens in a new window).

Eastwood Volunteer Bureau

A food parcel service for local residents in need in the North Broxtowe area (based on qualifying criteria).

Open Fridays, 10.00am until 1.00pm 

Please call to confirm before visiting on 01773 535 255 or visit the Eastwood Volunteer Bureau website (Opens in a new window)

The Haven Centre

Offers a wide range of community services or if you need to talk or someone to pray with you.

Services may be affected by the COVID-19 outbreak so please call first.

A food bank is available on Thursdays and Friday mornings, 10.00am until 12.00pm.

Call 0115 824 0287 Extn 9 or visit The Haven Centre website (Opens in a new window).

The Helpful Bureau

Helping people to remain living safely and independently in their homes.

Services may be affected by the COVID-19 outbreak so please call first.

Call 0115 949 1175 or visit The Helpful Bureau website (Opens in a new window).

Healthy Start

Please be aware during these difficult times that people may be eligible for food and vitamin vouchers through the national Healthy Start scheme.  

People eligible for Healthy Start are pregnant women and families (with children under 4) on benefits and low incomes. Eligible women and families receive food vouchers worth £3.10 per week, and more when their child is under a year old. Eligible pregnant women and children are also entitled to free vitamins.

For more information about the scheme visit the Healthy Start website (Opens in a new window).

Awsworth Parish Council

The Parish Council are looking at ways to help those affected. If you are self-isolating and require any help whatsoever, please contact the Clerk, Hayley Holt on 0115 944 1839 / 07913 751 484 or email clerkawsworthpc@hotmail.co.uk between 9.00am and 5.00pm.

Please also contact Hayley is you are able to assist others and you can be added to the list of helpers.


Mutual Aid Groups

Have you checked out the Mutual Aid groups on Facebook?

Neighbours helping both each other and our vulnerable residents. Street groups are setting up around the area. Check our Facebook page for links. If you are able to assist or need help please check this out. There are rules to the group so please adhere to them. 

Here are links to some of the groups we’re aware of:


Protecting yourself from scams

The community has really come together during the period of uncertainty we are facing during the COVID-19 outbreak. However, there are some people who are taking advantage of the situation and targeting the most vulnerable.

We don’t want to discourage anyone from helping their neighbours or family members, and we don’t want to breed distrust in those genuine members of the community trying to support others.

We simply ask that you remain vigilant and share the following tips with others:

  • Try to only liaise with people you know.
  • Only buy the essentials in this manner, therefore the amount of money required is minimal, do not hand over a bank card – use cash only.
  • If the person says they are from a community organisation, ask for some ID or to verify their identity by calling the organisation directly, not the number on the card.
  • No legimiate organisation will contact you out of the blue and ask for payment information or access to treatment which doesn’t exist.
  • The Red Cross are NOT doing door to door testing as has been suggested in some areas.
  • Some fraudsters are offering to do shopping for residents, taking the money and then not returning with the goods. Others have offered to take a shopping list along with a bank card. This would be considered as theft and should be reported to the police.

Phishing emails

Scammers are also sending out coronavirus-themed phishing emails which attempt to trick people into opening malicious attachments or revealing sensitive information about themselves such as personal and financial details. In the same way that we have seen fake TV licensing and HMRC emails, we are now seeing phishing emails claiming to be from organisations affiliated with the Centre for Disease Control and Prevention (CDC) and the World Health Organisation (WHO). There have also been some variations on current scams with fake emails appearing to be from HMRC offering a tax rebate due to the Coronavirus.

Please be aware of any suspicious emails and do not click on the links or attachments, and do not respond to any unsolicited messages or calls asking for your personal or financial details.

Reporting a crime

If you have been a victim of fraud or cybercrime, report it via the Action Fraud website (Opens in a new window) or by calling them on 0300 123 2040.

You can also contact the Citizens Advice Consumer Service for consumer advice by calling 0808 223 11 33.


Government support for individuals

The Government has announced various schemes to help support individuals:

Free School Meals – view the Government’s free school meals information (Opens in a new window).

Energy bills support – view the Government’s energy bills support information (Opens in a new window).

Data charges for online NHS advice – view the Government’s mobile data information (Opens in a new window).

Protection for renters

The Government has announced a package of measures to protect renters and landlords affected by Coronavirus.

As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.

Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages

Read more about the Government’s protection measures for renters.


ContactCrimestopperstel: 0800 555 111Broxtowe Borough Councilcustomerservices@broxtowe.gov.uktel: 0115 917 7777

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