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9th April 2020 Coronavirus Information, Help & Advice Tags: 0 Comments

Here at trentbarton we know you trust us to get you to where you’re going in a safe, comfortable and hassle-free manner and we take this responsibility incredibly seriously.

timetable changes

Unfortunately, due to the current Coronavirus situation, we’re having to reduce service levels on some of our routes. Tap here for more details.

Service 21 Service i4

We thank you for your understanding during this time.

protecting our key workers

We want to reassure you that the safety and well-being of our customers and teams is our top priority, and wanted to share with you the precautionary measures that we can all take to protect our key workers.

Tap here to find out what you can do and what we have been doing.

advice and FAQs

We have provided answers below to a range of common questions about travelling on our services during this time.

Can I continue to travel on your services?

Are there any extra measures I should take whilst travelling?

Should I travel if I am feeling unwell?

Are you carrying out any additional cleaning on your services?

How are you protecting your teams?

What contingency measures do you have in place if the spread of the virus continues?

Are there alternatives to paying cash?

I have a pre-purchased product that I will not being using for the foreseeable future, what can I do?

Have you changed your customer services opening hours?

concessionary passes

Whilst we recognise these are challenging times, we know people rely on our services to get to school, college and work but we also provide a vital lifeline for the elderly and vulnerable customers. So, in response to some supermarkets and banks making special arrangements for exclusive access to food and services, we have decided to temporarily allow concessionary travel before 9.30am.

For more information about coronavirus, tap here.

trentbarton travel shops

Our travel shops have now closed until further notice but don’t worry, we’re still here to help.
To buy & top-up mango and saver tap here.

For information on our tickets tap here.

To make a lost property enquiry, contact our customer services team on, across our social media channels or on 01773 712 265. Download hugo for journey planning and live departures, available on Google play and the app store.

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